When you need an answer about Medicare in Texas, start with a source that has no financial stake in the choice you make. Medicare.gov is the federal program’s primary resource for comparing coverage, checking enrollment rules, reviewing drug and provider information, and contacting Medicare directly at 1-800-MEDICARE.
Its plan finder can be useful for comparing Medicare plans, but enter prescriptions, preferred pharmacies, and doctors carefully so the results reflect your actual needs.
- Medicare.gov: Compare coverage, review enrollment rules, and contact Medicare at 1-800-MEDICARE.
- Local counseling: Contact HICAP through your regional Area Agency on Aging for free, unbiased guidance.
- Consumer protection: Use the Texas Department of Insurance to verify agents and file complaints.
- Cost assistance: Texas Health and Human Services can screen for Medicaid, Medicare Savings Programs, and Extra Help.
For free, one-on-one local guidance, Texas residents can contact the Health Information, Counseling and Advocacy Program, often called HICAP, through their regional Area Agency on Aging.
Counselors can explain Original Medicare, Medicare Advantage, Part D, Medigap policies, enrollment periods, and assistance programs without selling insurance. They can also help identify whether a bill, coverage denial, or marketing call deserves further attention.
The Texas Department of Insurance is the state’s consumer protection resource for questions or complaints involving licensed insurers and agents. Its website offers guidance on Medicare supplement coverage, agent licensing, fraud prevention, and the complaint process.
Before acting on a sales pitch, verify that the agent and company are licensed in Texas; legitimate representatives should be able to provide clear plan documents and give you time to review them. For people with limited income or high prescription costs, Texas Health and Human Services can help screen for Medicaid, the Medicare Savings Programs, and Extra Help with Part D costs.
These programs may reduce premiums, deductibles, copayments, or prescription expenses. Keep records of plan materials, bills, and calls, and use official counseling before changing coverage, especially if an offer sounds urgent, unusually generous, or difficult to explain.